Privacy Policy

This Privacy Policy explains how Anglican Columbarium Kuching (“we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit our website or apply for a niche at the Anglican Columbarium, Kuching.

We respect your privacy and handle personal data in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA).

1. Who we are

Anglican Columbarium Kuching operates this website and niche application system. Our address is C/o Diocesan Office, Bishop House, McDougal Road, 93000 Kuching Sarawak.. For privacy enquiries, contact us at help@anglicancolumbariumkch.org.

2. Information we collect

Depending on how you use our services, we may collect:

• Identity and contact details — such as name, NRIC/passport number, address, phone number, and email address
• Application and niche details — selected niche, payment type, remarks, and related application information
• Inscription and related records — information submitted for memorial inscriptions and supporting documents
• Payment details — payment method, amount, and payment reference numbers (card details are handled by our payment provider and are not stored on our servers)
• Technical information — such as IP address, browser type, and basic usage data needed to operate and secure the website

3. How we use your information

We use personal data to:

• Process niche applications and related payments
• Communicate with you about your application, inscription, and account status
• Manage records related to interment rights and columbarium administration
• Respond to enquiries and provide support
• Comply with legal, regulatory, and audit obligations
• Maintain the security and proper operation of this website

4. Legal basis / purpose of processing

We process your personal data to perform requested services (such as completing an application), to fulfil contractual and administrative obligations relating to niche use, and where necessary for our legitimate operational or legal requirements.

5. Payment processing

Online payments may be processed by third-party payment gateways (currently CHIP). When you pay online, you may be redirected to the payment provider’s secure checkout. Those providers process payment data under their own privacy terms. We receive confirmation of payment status and a payment reference for our records.

6. Sharing of information

We may share personal data only when necessary with:

• Authorised church or diocesan administrators involved in application review and operations
• Payment service providers for processing transactions
• Service providers who help us host, maintain, or support this system, under appropriate confidentiality obligations
• Authorities or legal advisors where required by law or to protect our rights and the safety of others

We do not sell your personal data.

7. Retention

We keep personal data for as long as needed to administer your application and columbarium records, and for any additional period required for legal, accounting, or operational purposes. When data is no longer required, we take reasonable steps to delete or anonymise it.

8. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may request access to, correction of, or limits on the processing of your personal data. To make a request, contact us at help@anglicancolumbariumkch.org. We may need to verify your identity before responding.

10. Cookies and website use

This website may use cookies or similar technologies that are necessary for sessions, security, and basic site functionality. You can control cookies through your browser settings, but disabling them may affect certain features.

11. Third-party links

Our website may link to external sites (for example, payment pages or related church resources). We are not responsible for the privacy practices of those third-party websites.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above will be revised when changes are published. Continued use of the website after changes indicates acceptance of the updated policy.

13. Contact us

If you have questions about this Privacy Policy or how we handle personal data, please contact:

Anglican Columbarium Kuching
C/o Diocesan Office, Bishop House, McDougal Road, 93000 Kuching Sarawak.
Email: help@anglicancolumbariumkch.org
Enquiry WhatsApp: +60198491848